Contact Us

Questions about an order, a machine or a return? Our team is here to help.

Get in Touch

• Email: support@lumaframe.store
• Phone: +1 (212) 247 2888
• Address: 701 10th Ave, New York, NY 10036

Customer Support Hours

Monday to Saturday, 8:30 AM to 5:00 PM Eastern Time (GMT-5)

Response Time

We reply to emails during our support hours.

Before You Reach Out

Have your order number ready if your question is about an existing order. You can check the status of your order on our Order Tracking page, or find quick answers on our FAQs page.

Send Us a Message

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What We Can Help With

• Order status and tracking
• Shipping questions
• Returns and refunds
• Choosing a machine before you buy
• Payment questions