support@ateliercuir.store
FAQs
Welcome to the Ateliercuir FAQ page. Below you’ll find answers to the questions we hear most often, covering our leather jackets, ordering process, shipping, returns, refunds, payments, and customer support. If you don’t find what you’re looking for here, our Contact Us page is always just a click away.
Before You Order
Q: What kind of jackets does Ateliercuir sell?
A: We offer a curated collection of leather jackets, ranging from everyday classics to more elevated, statement styles. Our catalog is updated regularly, so styles and availability may change over time.
Q: Will the jacket look exactly like it does in the photos?
A: We do our best to represent every jacket as accurately as possible. That said, small variations in colour can appear depending on your screen’s brightness, resolution, and calibration.
Q: Do your product pages include material and sizing details?
A: Yes, we include the specifications available for each jacket on its product page. If anything isn’t clear or you need more detail before ordering, feel free to reach out to our support team.
Orders & Shipping
Q: What areas does Ateliercuir deliver to?
A: We currently ship to addresses within Australia only.
Q: What are your shipping rates?
A: We charge a flat shipping rate of $13.99 AUD on all orders.
Q: What’s the typical timeline from order to delivery?
A: Orders are typically processed within 1 to 2 business days, and transit generally takes another 3 to 7 business days once shipped. Most customers receive their order within about 4 to 9 business days total.
Q: Is there a daily cut-off time for order processing?
A: Orders placed before 3:00 PM AEST/AEDT on a business day usually begin processing that same day. Orders placed after that cut-off, or on a weekend or holiday, begin processing the next business day.
Q: Will I be notified once my order is on its way?
A: Yes. As soon as your order leaves our facility, we’ll send a shipping confirmation email that includes your tracking number.
Q: Where can I check my shipment’s status?
A: You can check the status of your shipment anytime through our Track Your Order page.
Q: Is it possible to edit or cancel an order after checkout?
A: Yes, as long as it hasn’t entered fulfillment yet. Reach out to us as quickly as possible if you need to make a change or cancel.
Q: What happens if my order is running late?
A: Occasionally, delivery windows can shift due to carrier delays, weather, holidays, or other factors outside our control. If your order seems delayed, our support team is happy to look into it for you. Full details are available in our Shipping Policy.
Returns & Refunds
Q: What if the jacket just isn’t right for me once it arrives?
A: No problem. Eligible items can be returned within 30 calendar days of delivery, as long as they meet the conditions outlined in our Return Policy.
Q: Do I have to pay for return shipping myself?
A: If the return is because your item arrived damaged, defective, or incorrect, we’ll cover it with a prepaid return label once approved. If you’re returning something simply because you changed your mind, return shipping is your responsibility.
Q: Can I exchange my jacket for a different size?
A: We don’t currently offer direct exchanges. If you’d like a different size or style, you can return the eligible item and place a new order separately for the one you want.
Q: My jacket showed up damaged what now?
A: Please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short note describing the issue.
Q: What if the wrong item was shipped to me?
A: Let us know as soon as you notice, and once we’ve reviewed and approved your request, we’ll send you clear instructions on how to send it back.
Q: Once approved, how soon will I see my refund?
A: Approved refunds are typically processed within 10 business days of us receiving and inspecting the returned item. Your bank or payment provider may need a little extra time before it shows up in your account full details are in our Refund Policy.
Q: Is everything eligible for return?
A: Jackets that have been worn, are missing their original tags or packaging, or are returned after the 30-day window generally aren’t eligible for return.
Payments, Accounts & Support
Q: Which payment options are available at checkout?
A: We currently accept Visa, Mastercard, American Express, Discover, and PayPal.
Q: How secure is the payment process?
A: Very. All payments are handled through trusted third-party processors that use recognized industry security standards to protect your transaction. More detail is available in our Payment Policy.
Q: Is an account required to shop with you?
A: Not at all you’re welcome to check out as a guest. That said, creating an account makes it easier to view your order history and manage your details for future purchases.
Q: What’s the best way to reach Ateliercuir?
A: You can reach our team by email (support@ateliercuir.store) or by visiting our Contact Us page. We typically respond within 24 to 48 hours on business days.
Q: Where do I find all of your store policies in one place?
A: You can review our Shipping Policy, Return Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service at any time.
Contact Information
Store Name: Ateliercuir
Website: ateliercuir.store
Email: support@ateliercuir.store
Phone: +61 412 345 63
Business Address: 560-650 High Street, Epping VIC 3076, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: (GMT+10:00) Canberra, Melbourne Australia/Melbourne (AEST: UTC+10:00 / AEDT: UTC+11:00, Oct–April)
Live Chat: Available 24/7
Still have a question? Visit our Contact Us page and our team will be glad to help.