Shipping Policy

Last updated: October 23, 2026

This policy explains where we ship, how long orders take to arrive and what to do if something goes wrong with a delivery.

Where We Ship

We ship to addresses in the United States (all 50 states). We do not offer international shipping at this time.

Shipping Cost

Shipping is a flat rate of $11.85 USD per order. The full total, including shipping and any applicable sales tax, is shown at checkout before you pay. All prices are in US dollars (USD).

Order Processing

Orders are processed within 1–2 business days. The daily order cut-off is 2:00 PM Pacific Time (GMT-8). Pacific Time is GMT-8 in winter and GMT-7 during daylight saving time. Orders placed after the cut-off, on weekends or on public holidays are processed the next business day.

Estimated Delivery

After your order ships, transit usually takes 3–7 business days. Total delivery time is about 4–9 business days from the day you order. These are carrier estimates, not promised delivery dates.

Shipping Carrier

Orders ship with a tracked carrier service. The service depends on the size and weight of the order and on the delivery address.

Large and Heavy Machines

Machines can be bulky. Some arrive in more than one carton, and the carrier may need a delivery signature. Please make sure someone can receive the package, and check the carton for damage before you accept it.

Tracking Your Order

We email you a tracking number when your order ships. Tracking can take up to 24 hours to show updates. You can also check your order on our Order Tracking page.

Address Accuracy

Please check your shipping address before you place your order. If you notice a mistake, email us right away at support@lumaframe.store. We cannot change an address once the order has shipped. If a package is returned to us because of an incorrect address, an extra shipping charge may apply to send it again.

Delays, Missing Packages and Damage

• Order running late: if your order is well past the estimated delivery date, contact us with your order number and we will check with the carrier.
• Marked delivered but not received: check around your delivery address and with neighbors, and allow 24 hours in case the carrier scanned it early. If it still has not arrived, contact us with your order number.
• Arrived damaged: contact us within 7 days of delivery with your order number and photos of the machine and the packaging.

Orders With Multiple Items

Items in one order may ship in separate packages. Each package has its own tracking number.

Questions About Shipping

Email support@lumaframe.store or call +1 (212) 247 2888. Our support hours are Monday to Saturday, 8:30 AM to 5:00 PM Eastern Time (GMT-5).